Service Hub

Locators

Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.

Merco®

1-877-392-7770

Parts Identification

There are several tools in the section below that can be used to help locate a part number.

  • The most common parts for various types of equipment are in the Major Components Manual section. QR codes and links in each section of the Major Components Manual link to specific parts manuals for the equipment.  
  • Enter a Serial Number in the Parts Manual Search by Serial Number section to locate the parts manual associated with a unit.  The manuals have links that go directly to the parts manual.
  • Enter a Serial Number in the Model Search by Serial Number section to locate the specific model number of the equipment.
  • The Parts/Service Manual Cross Reference section can also be used to locate a parts manual, however, the Parts Manual Search by Serial Number is quicker.
  • Links to all Parts/Service Manuals provides links for a specific Parts/Service Manual.
  • Links on the Parts Orders section provides a link for FAS's to order parts or to locate the nearest FAS to place a parts order.

Major Components Manual

Major Components Manual

The Major Components Manual lists the MOST common ordered parts for our equipment.

Click HERE to view the Major Components Manual.
To better your searching within the Major Components Manual or any Parts Manuals, use the search function Ctrl+F within the PDF. Then search for your desired part name.

Parts Manual Search by Serial Number

Click HERE to search for a Parts/Service Manual by Serial Number.
Some serial numbers may display multiple manuals. If so, use the model number in the Model Search by Serial Number or the Parts/Service Manual Cross Reference below to locate the specific manual.

Parts/Service Manuals

Complete Parts/Service Manuals can be located at the links below. Use the search function CNTL+F within the pdf. Then search for your desired part name.
Click HERE to search for Parts/Service Manuals.

Email

If after using the Major Components manual above and/or any other manuals and you aren't able to locate the part number, email us at PartsID@frymaster.com.
You MUST provide the following information:
  1. Serial number of the unit.
  2. Part(s) needed.
  3. Photos if possible of the unit, rating plate, and part.
  4. We will respond within the next business day.

Parts Orders

Factory Authorized Servicers (FAS) - Click HERE to place a parts order.
Non-Factory Authorized Servicers or General Customers - Click HERE to locate your local Factory Authorized Servicer (FAS) to order parts.

Software Information

Warranty Registration

To register your product, please click HERE

Warranty Verification

To view warranty information, please enter the serial number. Click HERE for information.
After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.

Warranty Downloads

From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.

Claims Processing System (CPS)

NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS CLICK HERE

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.

Instructions

Refer to "CPS Instructions" for details on how to use the system.

Frequently Asked Questions

Refer to FAQs to view a few questions that we receive regularly from some of our users.

Frequently Asked Questions

How do I access the Claims Processing System, i.e. “what is the link”?

Click the link here:  https://welbilt.my.site.com/CPS.
Please use Chrome or Edge to access the system.
 

How do I reset my password?

Click the “Forgot password” link on the sign-in page.

What is my username?

Your username is your email address.

How do I request new user access?

Send an email to kc-fsg-administration@welbilt.com with the first and last name and email address of the new user and the complete name and mailing address of your company.
 

What is the difference between Standard Warranty and Replacement Part Warranty?

Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.

What is a causal (not casual) part?

CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.

What if I don’t have a causal part?

If a part was not replaced for this claim or you do not have a Welbilt part number, please enter NO CAUSAL PART in the Input Part Number field. Review the results and make a selection based on the  serviced functional area of the equipment. Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.

How do I add a comment to my claim?

Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.

Where do I find comments added by a Welbilt Claims Processor?

All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.

What if I don’t have a serial number?

You can submit a claim without a serial number if:

  • Performed a site survey
  • Replacement part claim for equipment where the serial number is not legible or available
  • RISE Special Service Request
  • Welbilt authorized Install, Startup or service work on non-Welbilt equipment

 If you have a serial number but it is not found in the CPS system, please send a request to have it added to kc-fsg-administration@welbilt.com with the serial number and brand name. A photo of the data tag is also helpful for faster entry.

Can I submit more than one serial number on a claim?

No. Each serial number must be submitted on a separate claim.

If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.

How do I re-open a ‘Denied’ claim?

You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.

Why is it necessary to enter owner information and equipment location?

There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.

Can I submit my claim in any currency I choose?

You must submit claims in the currency in which your account was set up.

How do I update my email address for receiving claim notifications?

Send your request to kc-fsg-administration@welbilt.com.
 

What if the claims system does not recognize the serial number or part number I have entered?

Please send an email to kc-fsg-administration@welbilt.com with the applicable brand name/serial number/part number for investigation.

Technical Service Bulletins

Instruction Sheets

Quick Reference Cards

Forms (Checklists)