Step 1: Have you consulted your Installation & Operations manual? When a problem arises, your Installation and Operations manual is a valuable first step. Each manual includes a dedicated troubleshooting section designed to help you quickly identify and resolve common issues—saving time and potentially avoiding the need for technical support. Click here to find the manual for your fryer.
Step 2: Review Troubleshooting Videos. Visual guides can be incredibly helpful when diagnosing and resolving issues. Check out our troubleshooting videos for step-by-step demonstrations on common problems and fixes. These videos often show exactly what to look for and how to correct it—saving you time and reducing downtime. Watch troubleshooting videos here.
Step 3: Contact Technical Service. If you’ve reviewed the Installation & Operations manual and watched the troubleshooting videos but are still experiencing issues, it’s time to reach out to our technical service team. Our experts are here to help resolve complex problems and get you back up and running as quickly as possible. Email fryservice@frymaster.com or call the Merco HOTLINE: 1-800-551-8633.
Before You Call Technical Service: What to Have Ready
- To help our technical service team assist you as efficiently as possible, please have the following information ready when you call:
- Description of the issue. Be as specific as possible. Include what happened, when it started, and any steps you've already taken to troubleshoot.
- Equipment serial number. This helps us identify the exact model and configuration you're working with.
- Model number and equipment type. Include any relevant details about the equipment.
- Error codes or messages. If your equipment displays any error codes, make note of them.
- Photos or videos (if available). Visuals can help our team quickly understand the issue.
- Recent changes or maintenance. Let us know if any parts were replaced, settings adjusted, or updates performed recently.
- Your contact information. Include your name, phone number, and best time to reach you.
