Service Hub

End-to-End Support for Your Merco Equipment

From the initial site readiness review to helping you select the right hot holding equipment, our team supports you every step of the way. Designed for simplicity and ease of use, hot holding solutions require minimal setup—allowing you to move quickly from delivery to operation with confidence. Whether you’re opening a new location or refreshing existing equipment, you can rely on us for knowledgeable guidance, smooth coordination, and dependable support throughout the life of your equipment.

1. Perform Site Readiness Review

Before investing in new equipment, a site readiness review is an important first step. This quick check helps confirm that space availability and electrical requirements align with your selected unit, helping avoid delays or unexpected adjustments. A site readiness review allows our team to recommend the right equipment for your operation and supports a smooth, efficient setup process.

 

2. Choose the Right Equipment

After the site survey, our team will help you select the hot holding equipment that best fits your operation. We consider capacity needs, menu requirements, space constraints, and long-term operational goals to ensure you choose equipment that supports efficiency and food quality.

 

3. Purchase Equipment

Once the right hot holding equipment is selected, we support you through the purchasing process. Our team helps ensure the order is accurate, coordinated with your installation timeline, and aligned with your operational needs—keeping the process simple and stress-free.

 

4. Plug In and Power On

Hot holding equipment is designed for simplicity. Once the unit is delivered and placed in its designated location, all that’s required is a standard electrical connection. With minimal setup and no complex utility coordination, your equipment is ready for operation almost immediately—helping you get up and running faster.

 

5. Ready to Go

With power connected, your hot holding equipment is ready for daily use. Controls are intuitive, temperatures are easy to set, and the unit is designed to maintain consistent holding performance right out of the box—no start-up scheduling or additional steps required.

 

6. Plan Ahead for Seamless Success

While our equipment is built to last, unexpected issues can happen. We recommend setting up an account with your preferred local service company now—so if service is ever needed, you're already in their system and ready to go.

Why it matters:

  • Faster response time during urgent situations
  • No delays in verifying customer details
  • Peace of mind knowing you're prepared