WHAT IS COVERED
This warranty covers all defects in workmanship and material in all commercial cooking appliances and computer/controller equipment manufactured by Frymaster and sold within the domestic United States, except as excluded below.
WHO IS COVERED
This warranty covers only the original purchaser of Merco appliances and computer/controller equipment. This warranty is not transferable. You must have your original sales receipt for warranty coverage.
WHAT WE WILL DO
We will repair or replace the defective appliance, component or part. Such repair or replacement will be at the expense of Merco except that travel over 100 miles or two hours, overtime and holiday charges will be at the expense of the purchaser.
REPLACEMENT PARTS
- Parts, 90 days, no labor
- Computers, 1 year, no labor
HOW TO GET SERVICE
Contact our Factory Authorized Servicer to obtain warranty service. To find the name and location of the nearest FAS call your dealer, or call the Merco Service Hotline, 1-800-551-8633. You can also go to the Merco website, www.mercoproducts.com, click on Service, click on Locator, key in zip code and it will give you the FAS for that zip code. When calling for service, please furnish the model number, serial number, series code number, voltage of your appliance, and a description of the problem. You must keep your sales receipt for proof of your date of purchase.
WHAT THIS WARRANTY DOES NOT COVER
THE WARRANTIES PROVIDED BY FRYMASTER, LLC DO NOT APPLY IN THE FOLLOWING INSTANCES:
- Damage due to misuse, abuse, alteration, or accident.
- Improper or unauthorized repair.
- Failure to follow installation procedures, operation instructions and/or scheduled maintenance procedures as prescribed in your Merco Service and Owner’s Manual.
- Improper application of electrical utilities or associated disruptions of same (blackouts/brownouts, surges, spikes, or other variations).
- Application (intentional or otherwise) of water, cleaning solutions or other substances onto or into areas of the equipment which are incompatible (i.e. electronics, electrical components/connectors, etc.).
- Random acts of nature, including but not limited to: storms, floods, earthquakes, etc.
- Fire, fire suppression chemicals and agents.
- Abnormal use.
- Damage in shipment.
- Removal, alteration, or obliteration of the rating plate.
- Changes in adjustment and calibrations after thirty (30) days from equipment installation date.
- Failure to program computer appliances in accordance with programming procedures prescribed in your Merco Service and Owner’s Manual.
- Equipment exported to foreign countries.
- Normal maintenance items such as electric bulbs, fuses, gaskets, O-rings, interior, and exterior finishes.
- Travel over 100 miles or 2 hours, overtime or holiday charges, all of which must be paid for by the purchaser.
- Consequential damages (the cost of repairing other property which is damaged), loss of time, profits, use or any other non-fryer related incidental damages of any kind.
GENERAL EXCLUSIONS
Warranty protection is only offered for equipment installed in accordance with the procedures described in the Merco Service and Owner’s Manual.
There are no implied warranties of merchantability of fitness for any particular use or purpose. This warranty is the only and complete statement with respect to warranties of your commercial appliances and computer/controller equipment manufactured by Merco. There are no other documents or oral statements for which Merco will be responsible.
