Locators

Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.

Authorized Service Agency Locator
http://www.mercoproducts.com/Service#Authorized-Service-Agency-Locator

Canada Service
www.garlandcanada.ca/Service/Contact-Garland-Canada-Parts-Service

Merco^®
1-877-392-7770

Parts Depot
Click to view the PDF in a new tab

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Legend
- Authorized for this brand

Order Status

Warranty Registration Form

To register your product, please click on the below link.

http://manitowoc.force.com/productregistration

Warranty Verification

To view warranty information, please enter the serial number below.

After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.

Warranty Downloads

From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.

Note: Compressor warranties are a separate download from standard warranties as some units do not have compressors or are provided by others.

1 year parts and labor

SOFTWARE FILES

MHC Menu Files and Network Settings

MHC Menu Files and Network Settings File 3.5.18

NOTE: This software can ONLY be loaded to a USB drive through a PC or laptop. It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.

If you need a USB drive shipped to you call 1-877-392-7770 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions

Claims Processing System (CPS)

To access the CPS click here .

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access.

Instructions

Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question

Refer to FAQ's to view a few questions that we receive regularly from some of our users.