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us,

Locators

Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.

Authorized Service Agency Locator
http://www.mercoproducts.com/Service#Authorized-Service-Agency-Locator

Canada Service
www.garlandcanada.ca/Service/Contact-Garland-Canada-Parts-Service
Merco®
1-877-392-7770

Parts Depot
Click to view the PDF in a new tab



 

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Warranty Registration Form

To register your product, please click on the below link.

http://manitowoc.force.com/productregistration

Warranty Verification

To view warranty information, please enter the serial number. Click Here

After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.
 

Warranty Downloads

From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.

Note: Compressor warranties are a separate download from standard warranties as some units do not have compressors or are provided by others.
 

Software Files

MHC Menu Files and Network Settings
MHC Menu Files and Network Settings File 3.5.18
 

NOTE: This software can ONLY be loaded to a USB drive through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.

If you need a USB drive shipped to you call 1-877-392-7770 for assistance

Software Instructions - How to unzip and copy files to USB
FAS Software Update Instructions

Literature

Manuals

MercoMax™ Forced Air Holding Cabinets (MHB22, 23, 24 & 34)
MercoMax™ MHB Forced Air Holding Cabinet Installation, Operation & Maintenance Manual 8197385
MercoMax™ MHB Forced Air Holding Cabinet Service Manual 8197386
MercoMax™ MHB Forced Air Holding Cabinet Parts List 8197387

MercoMax™ Forced Air Holding Cabinets (MHG22, 23, 24, 32, 34 & 42)
MercoMax™ MHG Forced Air Holding Cabinet Installation, Operation & Maintenance Manual 8197404
MercoMax™ MHG Forced Air Holding Cabinet Installation, Operation & Maintenance Manual 8197428 French Canadian
MercoMax™ MHG Forced Air Holding Cabinet Service Manual 8197431

MercoMax™ Visual Holding Cabinet (MHC22, 24, 52 & 54)
MercoMax™ MHC Visual Holding Cabinet Installation, Operation & Maintenance Manual 8197455

MercoMax™ Visual Holding Cabinet (MHU63)
MercoMax™ MHU Visual Holding Cabinet Installation, Operation & Maintenance Manual 8197485
MercoMax™ MHU Visual Holding Cabinet Parts Manual 8197497


Forced Air Holding Cabinets (MHCFA22, 23, 24, 34, 42EX)
Forced Air Holding Cabinet Installation, Operation & Maintenance Manual
Forced Air Holding Cabinet Service Manual
Forced Air Holding Cabinet Parts List 

Technical Service Bulletins

Current Service Bulletins
MER_SB_0002 Manitowoc Merco Warranty Claims
MER_SB_0007 450 Watt Air Heater for PHU's 2/3/2017
MER_SB_0008 Timer Bars for Legacy PHU's 2/10/2017
MER_SB_0010 Third-Year Parts Only Warranty 06/23/2017
MER_SB_0012 Revised Required Stocking List, MHCFA 12/05/2017

Cabinet Software

Merco MHCFA Legacy Network Update

MERCO 0.1.13 SOFTWARE.zip

MenuConnect Software

MercoMax Menu Connect Software

Instructions

MER_IS_0000 (9290280 02/2015) Installation of FFHS Farnam Element
MER_IS_0001 (8197407 12/2016) MercoMax™ MHB / MHCFA Heater Replacement Kit Instructions
MER_IS_0002 (9290322 3/1/2017) Legacy PHU Network Update
MER_IS_0003 (8197394) MercoMax™ MHB/MHG IO Board Replacement Instructions
MER_IS_0004 (8197410) MercoMax™ Timer Bar Replacement Instructions
MER_IS_0005 (8197435) MercoMax™ SUI Board Replacement Instructions
MER_IS_0006 (8197445) MercoMax™ Timer Bar Overlay Replacement Instructions
MER_IS_0007 (8197498) MercoMax™ MHU IO Board Replacement Instructions
MER_IS_0008 (8197472) MercoMax™ MHC 2x2 Adding a Rear Controller Instructions
MER_IS_0010 (8197518) MercoMax™ MHC IO Board Replacement Instructions

Wiring Diagrams

Forced Air Holding Cabinets (MHCFA22, 23, 24, 34, 42EX)
MHCFA22​ Domestic 2x2 Forced Air Holding Cabinet Wiring Diagram
MHCFA23 & MHCFA24 Domestic 2x3 & 2x4 Forced Air Holding Cabinets Wiring Diagram
MHCFA34 Domestic 3x4 Forced Air Holding Cabinet Wiring Diagram
MHCFA22EX Export 2x2 Forced Air Holding Cabinet Wiring Diagram
MHCFA23EX & MHCFA24EX Export 2x3 & 2x4 Forced Air Holding Cabinets Wiring Diagram
MHCFA34EX Export 3x4 Forced Air Holding Cabinet Wiring Diagram
MHCFA42EX Export 4x2 Forced Air Holding Cabinet Wiring Diagram

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim. 
 
Instructions
 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
 
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
 
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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