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Locators

Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.

Authorized Service Agency Locator
http://www.mercoproducts.com/Service#Authorized-Service-Agency-Locator

Canada Service
www.garlandcanada.ca/Service/Contact-Garland-Canada-Parts-Service
Merco®
1-877-392-7770

Parts Depot
Click to view the PDF in a new tab



 

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Warranty Registration Form

To register your product, please click on the below link.

http://manitowoc.force.com/productregistration

Warranty Verification

To view warranty information, please enter the serial number. Click Here

After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.
 

Warranty Downloads

From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.

Note: Compressor warranties are a separate download from standard warranties as some units do not have compressors or are provided by others.
 

Software Files

MHC Menu Files and Network Settings
MHC Menu Files and Network Settings File 3.5.18
 

NOTE: This software can ONLY be loaded to a USB drive through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.

If you need a USB drive shipped to you call 1-877-392-7770 for assistance

Software Instructions - How to unzip and copy files to USB
FAS Software Update Instructions

Cabinet Software

Merco MHCFA Legacy Network Update

MERCO 0.1.13 SOFTWARE.zip

MenuConnect Software

MercoMax Menu Connect Software

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim. 
 
Instructions
 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
 
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
 
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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