Enhanced Sanitation Solutions

Safe holding solutions

Merco holding equipment is designed and built with cleanability and food safety in mind. We understand that hardworking restaurant, convenience store and foodservice employees are focused on their customers, and they don’t want to think about their foodservice equipment.

Food contact is minimized with the use of easy to grip handles on the trays and kitchen utensils to retrieve the food items.

Merco’s easyTouch® controller is inherently easier to clean than traditional timer bar controllers. Frequent cleaning of high-touch surfaces reduces the spread of contagious diseases.

Merco equipment is designed so clean up is easy, with no special brushes, cleaners or confusing instructions to follow.

We’ve created this page to make it even easier for you. On this site, you’ll find the information you need to keep your Merco holding equipment clean and able to safely hold the foods you need to serve your customers in the most efficient manner possible.
Safe Holding Solutions

Enhanced Sanitation through Built In Features  

Cool Touch Exterior

Easy to use Touchscreen

Merco has the widest offering of enhanced sanitation solutions built into their hot holding cabinets. 

cool to touch exterior
Merco exterior surfaces are always cool-to-touch, allowing operators to comfortably work in protective gloves.

easy to use touch screen
The easyTouch screen operates with single touches to icons, it can easily and regularly be wiped down to reduce any germ transmission and is resistive so will continue to function if the operator is wearing protective gloves or using a stylus.

remote connectivity
All Merco holding cabinets use our online MenuConnect website, allowing holding cabinet set up and menu management via a standard USB memory stick, reducing the need for management to be present at the operation and limiting staff contact.

Optional Wi-Fi connectivity is available on Merco easyTouch models through our KitchenConnect platform, which can provide remote menu updateses, provide useful data management insights into daily throughput, as well as data for predictive maintenance.

easy to clean
All exterior surfaces can be easily wiped down including the operating screen and/or control pads. All removable parts are dishwasher or 3-compartment sink dleanable. Countertop models are able to be easily moved for cleaning behind and under the equipment daily.

Easy to clean

Easy to Clean

Enhanced Sanitation through Add On Features  

Tray Tracking
Tray Tracking Technology
Merco has the only timing system in the market that requires NO touching by operators! Touchless tray sensors start and transfer timers automatically, to minimize interaction with the control screen. This can be requested at the time of order; available on limited models.

 For more information, download the flyer


Enhanced Sanitation through Best Practices 

Shutdown and Restarting Procedures - 

For shutting down and restarting any Merco holding equipment, follow the key steps below:

Shutdown & start up procedures​
  • Turn off and unplug unit from wall receptacle.
  • Allow unit to cool down.
  • Remove all components (trays, dividers, air diffusers, tray seals, crumb tray, etc.)
  • Wash all removable components in a dishwasher or 3-compartment sink. Allow to air dry or towel dry.
  • Use a damp soft cloth with standard kitchen cleaner to wipe down the interior and exterior surfaces of the unit.
  • Inspect all airflow openings for blockages and clear if necessary.
  • Reinstall all removable components.
  • Plug unit into wall receptacle
Please refer to guidelines outlined in each specific product manual for detailed instructions.

Cleaning and Sanitizing Resources:

How to Clean a Merco Product:
Cleaning Merco Products

Enhanced Sanitation through Quick Ship Program  

Select Merco holding equipment and accessories are available for immediate shipment by contacting our Customer Service department in Shreveport, LA.


Merco Cleaning

MercoMax Basic Operation

MercoMax VHC with Tray Tracking - KI winner

VHC with Tray Tracking Technology


Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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