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us,

Locators

Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.

Authorized Service Agency Locator
http://www.mercoproducts.com/Service#Authorized-Service-Agency-Locator

Canada Service
www.garlandcanada.ca/Service/Contact-Garland-Canada-Parts-Service
Merco®
1-877-392-7770

Parts Depot
Click to view the PDF in a new tab



 

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Warranty Registration Form

To register your product, please click on the below link.

http://manitowoc.force.com/productregistration

Warranty Verification

To view warranty information, please enter the serial number. Click Here

After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.
 

Warranty Downloads

From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.

Note: Compressor warranties are a separate download from standard warranties as some units do not have compressors or are provided by others.
 

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim. 
 
Instructions
 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
 
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
 
Question 1
How do I access the Claims Processing System, i.e. “what is the link”?
Question 1
Click the link here:  https://welbilt.force.com/CPS/s/.
Please use Chrome or Edge to access the system.
 
Question 1
Are there User Instructions available?
Question 1
Click the “CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
 
Question 1
How do I reset my password?
Question 1
Click the “Forgot password” link on the sign-in page.
 
Question 1
What is my username?
Question 1
Your username is your email address.
Question 1
How do I request new user access?
Question 1
Send an email to kc-fsg-administration@welbilt.com. Please, note the name of your company and your role in the business.
 
Question 1
What is the difference between Standard Warranty and Replacement Part Warranty?
Question 1
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
 
Question 1
What is a causal (not casual) part?
Question 1
The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.
 
Question 1
What if I don’t have a causal part?
Question 1
Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, enter “No Causal Part – “ in the “Input Part Number” field, click on the magnifying glass, and select the applicable brand specific option such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
 
Question 1
How do I add a comment to my claim?
Question 1
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
 
Question 1
Where do I find comments added by a Welbilt Claims Processor?
Question 1
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
 
Question 1
What if I don’t have a serial number?
Question 1
A serial number is required to submit a warranty claim. You will need to retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized item” check box located under the “Serial Number” field.
 
Question 1
Can I submit more than one serial number on a claim?
Question 1
No. Each serial number must be submitted on a separate claim.
 
Question 1
How do I re-open a ‘Denied’ claim?
Question 1
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
 
Question 1
Why is it necessary to enter owner information and equipment location?
Question 1
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
 
 
Question 1
Can I submit my claim in any currency I choose?
Question 1
No. You must submit claims in the currency in which your account was set up.
 
Question 1
How do I update my email address for receiving claim notifications?
Question 1
Send your request to kc-fsg-administration@welbilt.com.
 
Question 1
For Manitowoc Ice claim submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the parts service lines detail section under the Service Incident Lines.
 
Question 1
From Manitowoc submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.
 


Software


Coming soon....

 

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.

Software Update Instructions

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Convotherm Software Updates

Wir freuen uns, Ihnen die neuesten Softwareversionen der Convotherm Geräteserie zur Verfügung stellen zu können.

Bitte bestätigen Sie unsere Lizenz- und Nutzungsbedingungen für die Verwendung der Software.

Ich habe die Lizenz- und Nutzungsbedingungen gelesen und stimme zu


Bitte beachten Sie:

Bei einem Convotherm 4 Gasgerät darf das jeweilige Software Update nur durch einen autorisierten Servicepartner durchgeführt werden (es sind Justierungsmaßnahmen notwendig).

Bitte stellen Sie sicher, dass ausschließlich die für die Geräteserie passende Software auf Ihrem Convotherm Gerät aufgespielt wird. Diese Software kann nicht für andere Gerätetypen aus dem Sortiment verwendet werden. Bei Nichtbeachtung kann keine Haftung für Fehlfunktionen gewährleisten werden.

Convotherm Servicehandbücher

Dieser Bereich ist nur für autorisierte Servicepartner verfügbar.

Einige Dateien sind durch ein Kennwort geschützt. Sollten Sie das Kennwort benötigen kontaktieren Sie bitte unseren Kundendienst: con.kundendienst@manitowoc.com

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